Terms & Conditions

Welcome to Basiltech Solutions.

These Terms & Conditions ("Terms") govern access to and use of our website, https://basiltechsolutions.com/, and explain the general conditions associated with inquiries about our professional services.

Basiltech Solutions ("Basil Tech," "we," "us" or "our") provides Shopify website design, Shopify development, ecommerce consulting, custom application development, integrations, platform migration, conversion rate optimization, digital marketing and related services.

By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law. If you do not agree, please discontinue use of the website.

Professional services are provided under separate written proposals, statements of work, service agreements or other contractual documents. Where a signed client agreement conflicts with these website Terms, the signed agreement takes precedence for the services covered by that agreement.

Please read these Terms carefully before using our website or engaging with our services.

1. Acceptance of Terms

By accessing our website, browsing its content, submitting an inquiry or using its available features, you acknowledge these Terms.

Visitors are expected to use the website lawfully and respectfully.

If you submit information on behalf of a company or other organization, you confirm that you are authorized to provide that information and communicate with Basiltech Solutions on its behalf.

These Terms apply to website visitors, prospective customers and other individuals interacting with our online content.

Where you enter into a separate service agreement with Basiltech Solutions, that agreement governs the project-specific responsibilities, scope, payments and deliverables.

Nothing in these Terms removes rights or protections that cannot lawfully be excluded.

2. About Our Services

Basiltech Solutions provides ecommerce technology, website development and digital growth services to businesses.

Depending on the client's requirements, our services may include:

• Shopify Store Design and UI/UX Development
• Shopify Theme Development and Customization
• Shopify Plus Development and Enterprise Solutions
• Custom Shopify Applications and API Integrations
• Ecommerce Platform Migration
• Website Performance and Technical Optimization
• Conversion Rate Optimization and A/B Testing
• Search Engine Optimization
• Paid Advertising and Digital Marketing
• Ecommerce Analytics and Reporting
• Website Maintenance and Ongoing Support
• Ecommerce Strategy and Consulting

Services are customized according to each client's business needs.

The availability, features, delivery schedule and cost of individual services are determined through applicable proposals and agreements.

Descriptions on this website provide general information about our capabilities. They do not automatically create a commitment to deliver a particular feature, service or result.

3. Website Use and Acceptable Conduct

Visitors may use our website for lawful business research, communication and informational purposes.

You agree not to use the website in ways that could damage its functionality, compromise security or interfere with other users.

Prohibited activities include:

• Attempting Unauthorized Access to Website Systems
• Uploading or Distributing Malicious Software
• Interfering With Website Performance or Security
• Using Automated Tools to Overload Our Infrastructure
• Misrepresenting Your Identity or Business Information
• Submitting Fraudulent or Unlawful Requests
• Reproducing Protected Website Content Without Authorization
• Using Our Website for Activities That Violate Applicable Laws

Reasonable automated access permitted by applicable law or our published technical policies is not prohibited solely because it is automated.

We may restrict access or take appropriate protective measures when we reasonably identify harmful or unlawful activity.

We reserve the right to maintain and protect the security and integrity of our website.

4. Service Inquiries and Project Agreements

Businesses interested in working with Basiltech Solutions may contact us through our website, email or other available communication channels.

Submitting a project inquiry does not automatically establish a contractual relationship.

Our typical engagement process involves reviewing requirements, discussing objectives, preparing a proposal and agreeing on the project scope.

A project may proceed after the parties accept the relevant written agreement and satisfy any agreed onboarding requirements.

4.1 Project Scope

The applicable proposal or statement of work may define:

• Project Objectives and Requirements
• Services and Deliverables
• Design and Development Responsibilities
• Technical Integrations
• Project Milestones
• Delivery Timelines
• Pricing and Payment Schedule
• Revision and Approval Processes
• Support and Maintenance Arrangements

Changes to the agreed scope may require a written change request or updated quotation.

Work outside the agreed scope may involve additional costs and revised timelines.

5. Pricing, Payments and Billing

Pricing for Basiltech Solutions' services depends on project complexity, technical requirements, resources and the scope of work.

Any pricing displayed on our website is informational unless expressly stated to be a binding offer.

5.1 Quotations and Estimates

Project quotations may specify development charges, design fees, marketing service fees, retainers or other agreed costs.

Where relevant, estimates may be subject to assumptions about scope, required integrations or information supplied by the client.

5.2 Payment Terms

Payment schedules, accepted payment methods, deposits and invoice due dates are determined by the applicable agreement or invoice.

Depending on the project, payments may be associated with milestones, defined service periods or an agreed recurring arrangement.

Clients are responsible for reviewing their payment obligations before approving an engagement.

5.3 Additional Charges

Costs not included in a project proposal may require separate approval.

These may include third-party software subscriptions, premium Shopify applications, domain registration, advertising spend, licensed content and other externally provided services.

Applicable taxes and charges will be handled according to the agreement and relevant laws.

5.4 Refunds and Cancellations

Refund eligibility, cancellation charges and treatment of work already completed are governed by the applicable signed agreement and mandatory legal requirements.

Basiltech Solutions does not establish a universal refund entitlement for every custom development or digital marketing project through this website policy.

Clients should review the relevant commercial terms before approving services.

6. Project Timelines, Revisions and Deliverables

We aim to deliver services according to the scope and milestones agreed with each client.

Project timelines may depend on technical complexity, required integrations, client feedback and third-party dependencies.

6.1 Project Timelines

Estimated completion dates will be communicated through proposals or project plans.

Any material delay affecting the agreed schedule should be discussed with the client, together with reasonable next steps.

6.2 Client Feedback and Approvals

Certain stages may require client approval before work progresses.

Clients are expected to review submitted work and communicate relevant feedback within mutually agreed timeframes.

Delayed approvals or missing project materials may affect delivery schedules.

6.3 Revisions

Design and development revisions are managed according to the agreed scope.

Our published design process generally provides two structured review rounds per design milestone, subject to the specific project agreement.

Requests involving substantial changes to previously approved requirements may require additional time or fees.

6.4 Final Delivery and Acceptance

Final deliverables, testing requirements, handover procedures and acceptance criteria will be defined through the project agreement where applicable.

We aim to provide the documentation and guidance necessary for the client to manage the delivered solution within the agreed service scope.

7. Client Responsibilities

Successful projects require cooperation between Basiltech Solutions and the client.

Clients are responsible for providing accurate information, appropriate approvals and the resources necessary for authorized work.

Depending on the engagement, client responsibilities may include:

• Providing Accurate Business and Project Information
• Supplying Required Brand Assets and Content
• Granting Appropriate Website and Platform Access
• Appointing an Authorized Project Contact
• Reviewing and Approving Deliverables
• Maintaining Necessary Third-Party Subscriptions
• Confirming Product, Pricing and Business Policy Accuracy
• Ensuring Submitted Content Can Be Lawfully Used
• Complying With Applicable Industry Regulations

7.1 Website and Platform Access

Where platform access is required, clients should provide authorized user permissions rather than unnecessarily sharing master passwords.

Clients remain responsible for the security and administration of their own accounts, subject to any services specifically agreed with Basiltech Solutions.

7.2 Client-Provided Materials

Clients must have the necessary rights to provide materials such as logos, product photographs, written content, customer data and licensed software.

Basiltech Solutions may rely on information supplied by clients when carrying out agreed work.

Clients should review business-critical information for accuracy before publication or deployment.

8. Intellectual Property and Ownership

We respect the intellectual property rights of our clients, technology partners and other content owners.

8.1 Website Content

Unless otherwise indicated, the original text, graphics, branding, layouts and other materials published on the Basiltech Solutions website are owned by or licensed to us.

Visitors may view our website for legitimate informational purposes.

Copying, redistributing or commercially exploiting protected content without appropriate permission is not authorized except as permitted by law.

8.2 Client-Owned Stores and Accounts

Basiltech Solutions supports client ownership and control of their ecommerce stores, business accounts and project assets.

Our public service commitments emphasize that client stores, code, assets and accounts belong to the client.

The applicable signed agreement should document the ownership and licensing arrangements for each project consistently with those commitments.

8.3 Custom Project Deliverables

Ownership of custom designs, code, assets, documentation and other commissioned deliverables is governed by the applicable project agreement.

Any pre-existing software, separately licensed components or third-party materials should be clearly identified where their licensing conditions affect use or ownership.

8.4 Third-Party Intellectual Property

Shopify themes, applications, frameworks, fonts, libraries and other third-party resources may remain subject to their respective licenses.

Neither party may transfer ownership of third-party intellectual property beyond the rights provided by its lawful owner.

8.5 Portfolio Materials

Use of client brands, project screenshots, testimonials or confidential information in public marketing materials is subject to applicable permissions and confidentiality obligations.

9. Third-Party Platforms and Integrations

Our services may involve technology or applications operated by independent providers.

These may include:

• Shopify and Shopify Plus
• Payment Gateways
• Hosting and Domain Providers
• Email Marketing Platforms
• Customer Relationship Management Systems
• Advertising Platforms
• Analytics and Tracking Tools
• ERP and Inventory Management Systems
• Third-Party Shopify Applications

These services may have separate pricing, service conditions, privacy policies and technical limitations.

9.1 Third-Party Costs

Unless expressly included in the project agreement, clients are responsible for fees charged by the third-party services they choose to use.

9.2 Platform Changes

Independent providers may update features, pricing, APIs or operating requirements.

Such changes may affect existing integrations and require additional maintenance or development.

Basiltech Solutions will address these situations according to any applicable maintenance, support or project agreement.

We do not control the availability or policies of independent third-party platforms.

10. Digital Marketing and Performance Results

Basiltech Solutions may provide services involving SEO, digital advertising, ecommerce analytics, content optimization and conversion rate optimization.

Digital marketing performance depends on multiple factors beyond any single service provider's control.

These factors may include:

• Market Competition
• Search Engine Algorithm Changes
• Advertising Platform Policies
• Product Demand and Pricing
• Customer Behavior
• Website Performance
• Advertising Budgets
• Product Availability
• Economic and Seasonal Conditions

10.1 No Guaranteed Rankings or Revenue

Unless a particular obligation is expressly documented in a signed agreement, we do not guarantee specific search rankings, advertising returns, customer acquisition volumes, conversion rates or revenue increases.

Marketing forecasts, projections and proposed performance targets are estimates rather than guaranteed outcomes.

10.2 Advertising Budgets

Advertising platform spending is separate from management fees unless otherwise agreed.

Clients remain responsible for approving budgets and ensuring payment arrangements with the relevant advertising platforms.

10.3 Reporting and Analytics

We aim to use the agreed measurement tools and reporting arrangements to evaluate relevant performance indicators.

Reported metrics may be influenced by tracking limitations, attribution models, platform changes and differences in analytics methodologies.

We encourage clients to evaluate results using appropriate commercial metrics rather than relying on a single traffic or ranking indicator.

11. Website Migration and Technical Services

Website migration may involve transferring products, customer information, orders, content, website functionality and relevant technical configurations between ecommerce platforms.

Such work requires planning, testing and coordination.

11.1 Migration Considerations

Potential risks include:

• Temporary Website Disruptions
• Data Compatibility Limitations
• Changes to URL Structures
• Integration Conflicts
• Search Engine Reindexing
• Platform-Specific Feature Differences
• Temporary Search Ranking Fluctuations

Basiltech Solutions aims to reduce avoidable disruption through appropriate migration planning, testing, redirects and post-launch monitoring within the agreed scope.

However, no website migration can be guaranteed to occur without any temporary technical issue or search visibility fluctuation.

Clients should review migration requirements, testing procedures and relevant responsibilities before approving a platform transition.

12. Confidentiality and Data Protection

Basiltech Solutions recognizes that development and marketing projects may require access to confidential business information.

Such information may include project documentation, technical configurations, marketing data, customer records and non-public business plans.

We aim to handle this information responsibly and use it only for authorized purposes.

12.1 Confidentiality Agreements

Where a project involves confidential information, the parties may enter into a separate nondisclosure agreement or confidentiality provisions within their service agreement.

Any applicable agreement governs the specific obligations, exclusions, permitted disclosures and duration of confidentiality.

12.2 Personal Information

Our handling of personal information is described in our Privacy Policy.

Where we process personal information on behalf of a client, applicable service agreements, documented instructions and data protection requirements govern those activities.

12.3 Security Responsibilities

We encourage secure account access, appropriate permissions and responsible handling of customer information.

No digital system can be guaranteed completely free of security risks.

Security responsibilities will depend on the services and systems controlled by each party.

13. Portfolio, Case Studies and Testimonials

Basiltech Solutions may publish project portfolios, case studies, client feedback and educational content to demonstrate its capabilities.

Any public use of a client's name, logo, confidential project information or attributed testimonial must respect applicable permissions and contractual restrictions.

13.1 Case Study Information

Where a case study includes performance figures, project results or testimonials, those claims should be supported by appropriate evidence and authorization.

Illustrative examples and proposed growth targets should not be represented as verified client achievements.

13.2 Client Permissions

The publication of restricted project information requires the relevant permissions, unless disclosure is otherwise legally authorized.

Clients may contact us regarding the use of their business information in public portfolio materials.

14. Service Availability and Maintenance

We aim to keep the Basiltech Solutions website accessible and functioning properly.

However, access may occasionally be affected by scheduled maintenance, hosting issues, software updates or events outside our reasonable control.

We do not guarantee uninterrupted availability of the public website.

14.1 Client Website Maintenance

Ongoing maintenance, incident response, backups, monitoring and technical support for client websites are provided only to the extent covered by the relevant agreement.

Support hours, response times and service levels are defined by the applicable support or maintenance terms.

Website development does not automatically include unlimited future maintenance or support.

14.2 Events Outside Our Control

Certain delays or interruptions may result from events beyond the reasonable control of the affected party, including major infrastructure failures, natural disasters, governmental restrictions or widespread third-party outages.

The parties' rights and responsibilities in such circumstances are governed by applicable agreements and law.

15. Warranties and Disclaimers

We make reasonable efforts to keep information on our website accurate and current.

However, website content is provided for general informational purposes.

Service descriptions, educational articles, industry insights and technical recommendations may change as technology and business requirements evolve.

We do not warrant that every piece of website information will remain complete, current or suitable for every visitor's circumstances.

15.1 Professional Services

Any express warranties, service commitments, acceptance criteria or remedies associated with a client project are governed by the applicable written agreement.

15.2 Business Outcomes

Website design, development and marketing services can support business goals, but outcomes may depend on circumstances outside our control.

No general statement on this website should be interpreted as a guarantee of future commercial performance.

Nothing in this section excludes express contractual warranties or statutory rights that cannot legally be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, Basiltech Solutions is not responsible for losses arising solely from a visitor's misuse of the website, unauthorized third-party activity or independent third-party platform failures outside our control.

We are not responsible for business decisions made solely on the basis of general educational material published on our website.

16.1 Professional Service Liability

Liability relating to paid professional services, including any agreed limitations, exclusions and remedies, is governed by the applicable signed agreement and relevant law.

This website policy does not independently impose a new financial liability cap on an existing client engagement.

16.2 Non-Excludable Liability

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including any applicable liability for fraud, willful misconduct or other non-excludable obligations.

17. Termination of Services

Clients and Basiltech Solutions may end a service relationship according to the termination provisions of their applicable agreement.

The agreement may address notice periods, outstanding payments, incomplete deliverables, access revocation and transfer of relevant project materials.

17.1 Project Closure

Where a project ends, the parties should follow the agreed procedures for handover, access removal and treatment of confidential information.

Any payment for completed work, refund entitlement or termination charge is determined by the relevant agreement and applicable law.

17.2 Website Access Restrictions

We may restrict access to the public website where necessary to address unlawful use, security threats or other serious misuse.

Such measures do not automatically terminate a separate client services agreement.

18. External Links and Third-Party Content

Our website may include links to external resources, ecommerce platforms, business partners or informational websites.

These links are provided for convenience or reference.

Basiltech Solutions does not control the content, functionality or data-handling practices of independent websites.

The inclusion of an external link does not necessarily imply endorsement of every statement or service offered by the third party.

Visitors should review relevant terms and privacy policies before using external platforms or submitting personal information.

19. Changes to These Terms

We may revise these Terms to reflect changes in website functionality, business operations or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain any necessary agreement before material changes take effect.

Changes to these website Terms will not retroactively modify an existing signed client agreement.

We encourage visitors to review this page periodically.

20. Governing Law and Dispute Resolution

Subject to mandatory applicable legal protections, these website Terms are intended to be interpreted under the laws of India.

Professional service agreements may contain additional or different governing-law, jurisdiction and dispute-resolution arrangements, which will apply to the relevant engagement.

20.1 Resolving Concerns

We encourage clients and website visitors to contact us directly if they have questions or concerns.

Where possible, we aim to resolve issues through communication and a review of the relevant facts and agreements.

If a dispute cannot be resolved informally, the applicable agreement and relevant laws determine the available legal procedures and competent forum.

Nothing in these Terms prevents a party from exercising legal rights that cannot be contractually restricted.

21. General Provisions

21.1 Entire Agreement and Order of Precedence

These Terms govern general use of the Basiltech Solutions website.

For paid services, any applicable signed agreement and incorporated documents govern the engagement.

Where an inconsistency exists between these website Terms and a signed service agreement, the signed agreement takes precedence for that engagement.

21.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21.3 No Waiver

A failure or delay in enforcing a provision does not automatically waive the right to enforce it in the future.

21.4 Independent Relationship

Unless otherwise agreed in writing, professional service engagements do not create a partnership, joint venture or employment relationship between Basiltech Solutions and the client.

21.5 Communications

Project notices and contractual communications should follow the methods specified in the applicable agreement.

General website inquiries may be submitted using our published contact details.

22. Contact Information

If you have questions about these Terms & Conditions, our website or our professional services, please contact us.

Basiltech Solutions (Basil Tech)

Website: https://basiltechsolutions.com/

Email: hello@basiltechsolutions.com

Phone: +91 7087079777

Office Address:

E-287, 4th Floor, Sector 75 Industrial Area Phase 8-A Sahibzada Ajit Singh Nagar Punjab 160055, India

For questions related to these Terms, you may use the email subject:

Terms & Conditions Inquiry — Basiltech Solutions

You can also reach our team through the Contact Us page.

We will review inquiries and respond as appropriate.

Basiltech Solutions — Terms & Conditions.