Privacy Policy

Table of Contents

Information We Collect
How We Use Your Information
Legal Bases for Processing Personal Information
Cookies and Tracking Technologies
Digital Marketing and Advertising Data
When We Share Information
Client Data and Confidentiality
Data Security
Data Retention
International Data Transfers
Your Privacy Rights
Third-Party Websites and Services
Children's Privacy
Changes to This Privacy Policy
Contact Us

At Basiltech Solutions ("Basil Tech," "we," "us" or "our"), we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, https://basiltechsolutions.com/, contact our team, subscribe to our communications or use our Shopify development, website design, ecommerce consulting, digital marketing and related services.

It also explains the privacy choices and rights available to you under applicable data protection laws.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy. Where consent is required by law, we will seek it separately.

1. Information We Collect

We may collect personal information directly from you, automatically through your interactions with our website or from authorized third-party sources.

1.1 Personal Information You Provide

When you contact Basiltech Solutions, request a consultation, submit a project inquiry or communicate with our team, we may collect:

Full Name
Email Address
Phone Number
Company or Business Name
Website URL
Project Requirements and Business Goals
Services You Are Interested In
Information Included in Messages or Attachments
Other Details You Voluntarily Provide

We use this information primarily to respond to inquiries, understand your requirements, prepare proposals and communicate about our services.

1.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through our hosting infrastructure and any enabled analytics or security technologies.

This information may include:

IP Address
Browser Type and Version
Device Type and Operating System
Approximate Geographic Location Derived from IP Address
Pages Viewed and Navigation Activity
Referring Website or Traffic Source
Date and Time of Visits
Website Interaction and Performance Information
Cookie Identifiers and Similar Technical Data

This information helps us understand how visitors use our website, maintain security and identify opportunities to improve performance.

1.3 Newsletter and Marketing Information

When you subscribe to our newsletter or request marketing updates, we may collect your email address and relevant subscription preferences.

If you interact with our marketing emails, we may also receive information about delivery, link clicks or other engagement, depending on the technologies used and applicable privacy requirements.

You can unsubscribe from promotional emails at any time.

1.4 Client and Project Information

When businesses engage Basiltech Solutions for website development, Shopify customization, ecommerce optimization or digital marketing, we may receive information necessary to deliver the agreed services.

Depending on the project, this may include:

Business Contact Information
Website and Store Configuration Details
Product and Catalogue Information
Website Analytics and Campaign Data
Customer Information Provided Through Authorized Client Systems
Project Communications and Technical Documentation
Access Permissions for Websites and Business Applications

We handle client information according to the applicable service agreement, documented instructions and relevant legal obligations.

We request only the access and information reasonably necessary to perform authorized work.

2. How We Use Your Information

Basiltech Solutions may process personal information for the following purposes.

2.1 Providing Our Services

We use relevant information to understand your business requirements, manage projects and deliver website design, Shopify development, technical support and digital marketing services.

2.2 Responding to Inquiries

Information submitted through contact forms, email or other communication channels allows us to respond to questions, schedule consultations and discuss potential projects.

2.3 Website Improvement

We may use aggregated or otherwise appropriate website usage information to analyze performance, identify technical issues and improve navigation and accessibility.

2.4 Marketing and Business Communications

Where permitted by law, we may send information about our services, educational resources, company updates or relevant business opportunities.

We respect applicable consent and opt-out requirements.

2.5 Security and Fraud Prevention

Technical and account-related information may be used to detect suspicious activity, prevent unauthorized access and protect our systems.

2.6 Legal and Contractual Obligations

We may process information to maintain records, fulfill contractual responsibilities, respond to lawful requests and comply with applicable regulations.

We do not use personal information for purposes that are incompatible with those described here without providing any additional notice or obtaining consent required by law.

3. Legal Bases for Processing Personal Information

Where laws such as the UK or EU General Data Protection Regulation apply, we rely on an appropriate legal basis for each processing activity.

Depending on the circumstances, these bases may include:

Consent: When you choose to receive certain marketing communications or permit nonessential cookies and similar technologies.

Contractual Necessity: When processing is required to provide a service you requested or take steps toward entering into a contract.

Legitimate Interests: When processing is reasonably necessary for activities such as responding to business inquiries, maintaining website security or improving our services, provided those interests are not overridden by your rights.

Legal Obligations: When we must process or retain information to comply with applicable laws or lawful requests.

Where different legal requirements apply, we process personal information under the grounds permitted by those laws.

You may withdraw consent at any time where consent is the relevant legal basis. Withdrawal does not affect the lawfulness of processing carried out before it.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support functionality, understand website usage and measure marketing performance.

Cookies are small files stored on your device when you visit a website.

Depending on the technologies enabled, cookies may fall into the following categories.

4.1 Essential Cookies

These support necessary website functions, security protections and basic functionality.

4.2 Analytics Cookies

These may help us understand how visitors interact with the website, including page views, traffic sources and technical performance.

4.3 Functional Cookies

These may remember selected preferences or support enhanced website features.

4.4 Advertising and Marketing Cookies

Where enabled, these may help measure advertising campaigns, understand interactions with marketing content and support relevant advertising.

4.5 Managing Cookie Preferences

You may control cookies through your browser settings and any cookie-preference tools available on our website.

Where applicable law requires consent for nonessential technologies, those technologies should be activated only after the required consent has been obtained.

Disabling certain cookies may affect some website features.

Third-party services may also process information according to their own privacy policies.

5. Digital Marketing and Advertising Data

Basiltech Solutions provides digital marketing and ecommerce growth services, which may involve analytics, campaign tracking and advertising technologies.

Where authorized and configured, these services may include search engine optimization, advertising measurement, conversion tracking, email marketing and remarketing.

When working on behalf of clients, we may access campaign performance data or business analytics through approved platforms.

We use this information for authorized purposes such as:

Measuring Campaign Performance
Evaluating Website Traffic and Conversions
Improving Landing Page Experiences
Analyzing Advertising Effectiveness
Optimizing Customer Acquisition Strategies
Preparing Performance Reports

Client data is handled subject to applicable agreements and instructions.

We do not assume ownership of personal information collected through our clients' websites or marketing systems merely because we provide technical or marketing services.

We do not disclose personal information indiscriminately.

We may share relevant information with trusted recipients where necessary to operate our business, provide services or comply with legal obligations.

These may include:

6.1 Service Providers

Companies that support website hosting, email delivery, analytics, customer communication, data storage and business operations.

6.2 Technology and Platform Providers

Authorized ecommerce, CRM, advertising, development and other platform providers involved in delivering our services.

6.3 Professional Advisers

Accountants, legal advisers and other professional service providers where their involvement is necessary and appropriate.

6.4 Legal and Regulatory Authorities

Authorities or other parties where disclosure is required by law, a valid legal process or an applicable legal obligation.

6.5 Business Transactions

If our business is involved in a merger, acquisition, restructuring or transfer of assets, relevant information may be transferred subject to appropriate safeguards.

Where third parties process personal information on our behalf, we seek appropriate contractual and security protections as required by applicable law.

We do not treat information as available for unrelated third-party marketing simply because someone submits a contact form.

If any advertising-related disclosure is classified as a sale or sharing of personal information under applicable privacy law, we will provide the disclosures and opt-out mechanisms required by that law.

7. Client Data and Confidentiality

We understand that website development and digital marketing projects may involve access to confidential business information and customer data.

Basiltech Solutions seeks to access, use and retain such information only as necessary for authorized services.

Project information may include website configurations, ecommerce records, campaign performance, technical documentation and integration details.

Where Basiltech acts as a data processor or service provider for a client, the client's instructions and applicable contractual arrangements govern our processing activities.

We encourage clients to provide access through appropriate account permissions instead of sharing passwords through insecure communication channels.

Clients remain responsible for ensuring they have an appropriate legal basis for sharing personal information with service providers.

Confidentiality and data-processing terms may also be addressed through separate service agreements or data processing agreements.

8. Data Security

Protecting personal information is an important part of our business operations.

We use appropriate technical and organizational measures intended to reduce the risk of unauthorized access, loss, alteration, disclosure or misuse.

Depending on the system and information involved, these measures may include:

Access Controls and User Permissions
Secure Communication Methods
Authentication and Account Protection
Restricted Access to Project Information
Security Monitoring and Software Maintenance
Secure Handling of Business Documentation
Appropriate Third-Party Service Selection

No website, communication channel or data storage system can be guaranteed completely secure.

Although we take reasonable steps to protect information, we cannot guarantee absolute security.

If you believe information shared with Basiltech Solutions has been compromised, please contact us promptly.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention periods depend on the type of information and the relevant business or legal requirements.

For example:

Business Inquiries: Information may be retained while we respond to an inquiry, evaluate a project opportunity or maintain an appropriate record of business communications.

Active Client Projects: Relevant information may be retained throughout the service relationship and for an appropriate period afterward to address contractual, support or legal requirements.

Marketing Subscriptions: Contact information may be retained until you unsubscribe, withdraw consent where applicable or otherwise exercise relevant privacy rights, subject to necessary suppression records.

Website Analytics and Technical Records: Retention depends on the applicable tools, operational purposes and configured data retention settings.

Financial and Contractual Records: Certain records may need to be retained for applicable accounting, tax or legal periods.

When personal information is no longer required, we take appropriate steps to delete, anonymize or securely dispose of it.

10. International Data Transfers

Basiltech Solutions works with businesses and technology services that may operate across different countries.

As a result, personal information may be transferred to or processed in a country other than the country in which it was originally collected.

Where international transfers are subject to legal restrictions, we will use appropriate transfer mechanisms and safeguards required by applicable law.

These may include recognized contractual protections or other permitted transfer arrangements.

The level of privacy protection and legal requirements may differ between countries.

11. Your Privacy Rights

Depending on where you live and which data protection laws apply, you may have rights concerning your personal information.

These may include:

Right of Access: Request information about the personal data we hold concerning you.

Right to Correction: Request the correction of inaccurate or incomplete personal information.

Right to Deletion: Request deletion of personal information where applicable legal conditions are met.

Right to Withdraw Consent: Withdraw consent for processing activities that rely on consent.

Right to Object: Object to certain processing activities where permitted by law.

Right to Restrict Processing: Request restrictions on the use of personal information in certain circumstances.

Right to Data Portability: Request a copy of eligible personal information in a portable format where applicable.

Marketing Opt-Out: Request that we stop sending promotional communications.

Additional Regional Rights: Depending on applicable laws, you may have rights related to targeted advertising, qualifying disclosures of personal information or automated decision-making.

You may also have the right to lodge a complaint with a competent data protection authority.

11.1 How to Exercise Your Rights

To submit a privacy request, contact us at:

Email: hello@basiltechsolutions.com

Please include enough information for us to understand and process your request.

We may need to verify your identity before disclosing, changing or deleting personal information.

We will respond within the timeframes required by applicable law.

Certain requests may be limited by legal exceptions, contractual responsibilities or other legitimate obligations.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, including technology providers, ecommerce platforms, social media services and external resources.

These third-party websites operate independently and may have their own privacy policies and data-handling practices.

We encourage visitors to review the privacy policies of external services before providing personal information.

Basiltech Solutions is not responsible for the independent privacy practices of third-party websites that we do not control.

13. Children's Privacy

Our website and professional services are intended for businesses and individuals seeking ecommerce development, consulting and digital marketing services.

They are not directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information without the necessary authorization, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business activities, website functionality, technology providers or legal obligations.

When changes are made, the revised policy will be published on this page with an updated revision date.

Where applicable law requires additional notice or consent for a material change, we will take the necessary steps.

We encourage visitors to review this page occasionally to remain informed about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, how we handle personal information or your privacy rights, you can contact Basiltech Solutions using the details below.

Basiltech Solutions (Basil Tech)

Website: https://basiltechsolutions.com/